Click on the arrow next. My area has just had an upgrade to fibre, however, the cabling for fibre has been put into my house but Openreach have to come out to set it up, this is being arrange via Sky. Just for the sake of clarity I would comment that Openreach have to follow Ofcom Regulations and therefore are not permitted to prioritise BT customers. Openreach FAD (First Available Appointment Date) performance nationally, over the 5-day period ending 3. If you have found this solution helpful please tick this as the answer. I possess the ability to set purpose and direction to inspire others, and I excel in communicating. Jenni Macfarlane will lead a field force of around 1,200 engineers whose role is to keep people connected across the whole of Scotland, on behalf of more than 600 providers who use Openreach’s network to provide services to their customer. our products and services. you back about a sales enquiry. There is no channel for your customer even to leave a message direct to your Customer service team. They located a fault out to the line and went directly to this. Fantastic service from Openreach Engineer. Unfortunately, with my PN also being my mobile provider, I can't actually reply to Openreach's 5 digit short number, to confirm the date. I have requested the fastest broadband I can get, Sky booked an Openreach appointment for today between 1pm and 6pm, they did not turn up. If this fixes the issue, you won't have to wait in for the engineer. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. black helicopters flying over my house 2020. You may receive text messages from Openreach to remind you that your service provider has booked an engineer appointment for you, allow you to confirm, change or cancel it, provide tips that may help to sort out any problems, or remind you to plug in your router where necessary. Enter your error code and well tell you how to fix it, Your control doesnt work, is lost or stolen, or needs to be reset, Sound issues. 2 Decent broadband for all is substantially delivered 5 1. . Begin by choosing a start date and start time and a time interval (such as 15 minutes or 30 minutes). notice on pole to advise needs replacing. Openreach's full fibre broadband will be available to 4. For more detail please see the briefing communicated on 25/05/23. Thanks for logging your fault - we're sending an engineer. Show. Appointment. This means that everything’s in one place, and you can easily see. That way you will have a copy of the original schedule to. This is sent the day before the engineer visit. A Case of Confusing Delays and FTTP Availability on Openreach’s Network. If a site is considered by the client as "business critical" then we recommend that a fail-over solution is ordered, such as a 2nd circuit or 4G/5G backup. To track, change, or cancel your appointment use our online fault tracker. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. If you’re not sure who that is, check your bills (it’s possible you might get them from different companies, so make sure you contact the right one). When the engineer is on their way. By Mark Jackson. Got text from both sky and openreach engineer, openreach didn't show up as appointment was between 08:00 - 13:00. The name and contact number of the visiting engineer. If you’ve got another broadband. Openreach came out but did not visit the premises. View all your service request and appointments; View your appointment time windows; Reschedule or cancel your appointments; On the day of your appointment. Ariel Cable. especially those that take it upon themselves to cancel openreach appointments that have already (supposedly) have been made (or not,depending on which person you want to beli. Tracker showed 'Missed Appointment'. Application Support Group. There was no contact from Talk Talk or Openreach all day and no engineer came again. Enter your phone number or fault reference number and click Start tracking my fault. | Read 21,281-21,300 Reviews out of 21,302Please register your site at least eight weeks ahead of your Site Start Date and/or six months before the date you want broadband available at your first property. Hello, I'm really sorry to hear this. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. @mc321 if you stop and think for a moment most of the work already scheduled for the strike days of 29th July and 1st August will have to be rescheduled. Creating an account and starting an application. 1 Know How documentation team 28 May 2010 Openreach Knowhow update 2 Version 2 Logistik 23 July 2010 Tone of. Does your job or lifestyle involve meeting people frequently? Whether it's an appointment with an employee, a trip to the dentist, or a consultation with a client, start planning and track your appointments effectively using this tracker. TalkTalk claims not to be profiting from missed appointments, saying the compensation only. Now he's taken notice of the car outside my house but can guarantee he did not ring my mobile either before appointment time or at time he was apparently at my door or leave any kind of calling card through the post box!I have requested the fastest broadband I can get, Sky booked an Openreach appointment for today between 1pm and 6pm, they did not turn up. Order and fault tracker homepage. Simply book the appointment through the appointing dialogue service and choose a timeslot: Monday to Friday • Early morning (7am to 8am) • Late morning (10am to 12am) • Early afternoon (2pm to 4pm) • Early evening (6pm to 9pm). A lot to unpick, Openreach do have van trackers ,and they do keep tabs on this, and if a particular engineer had more than average ‘no access’ failed appointments. Martin Pitt Managing Director Aquiss Limited SoGEA, FTTP, FTTH, Leased Lines, Telecoms and HostingIn a previous reply, staff suggested 48 hours as a possible turnaround time for the LVR people to respond, . Contact your service provider (s) to let them know you'll be moving. I don't want to end up with the job being cancelled if Openreach require this confirmation one way or the other. There are nearly 5600 telephone exchanges in the UK. Add appointment reminders to your calendar. £26. Fresha: Best for beauty and wellness businesses. 5 Openreach strategic independence is shown in its fibre investment 7Thanks for your help. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Standard Ofcom compensation would give you £26. Simply book the appointment through the appointing dialogue service and choose a. 25 per calendar day for each day since they were supposed to start your service. by . Contact regarding Appointment confirmations (where the appointment is shown on. Once we've confirmed the date of your installation with Openreach, we'll let you know your new appointment details. 9. So on three separate occasions openreach engineers have supposed to be coming to my. When you place your order, we'll let you know. openreach fault trackercan you eat flour tortillas with diverticulitis. Find out more. And if you need to, change them (BT Business app only). @RhettClayton Hi Rhett. Description. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. amundson funeral home obituaries; jeff nichols sfas program; openreach fault trackerWe are currently tracking around 7% of booked appointment failures, during 2023, up from around 4% last year. By signing in, we can get you to the help you need quicker, meaning less time before you’re back up and running. Here at Openreach we bring people together. Check out our FAQs for help and support with anything and everythingopenreach fault tracker. 0800 023 2023. jefferson parish loud music ordinance 0 Wishlistopenreach fault tracker. Superfast Fibre Broadband. endobj Well run tests on your connection to find out whats going on, If you need an engineer, well text you in 15 minutes to book a slot, If you dont need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue, Run tests to find fault and solution in 10-30 mins, Get engineer visit arranged. co. You can book an SFI appointment if all results return a 'No Fault Found - Pass' outcome. Having attained the (Hooked) ranking a PM is sent as follows:-. The system will now become an integral part of. Running KBD is intrusive and can affect your end user's service, so make sure you let them know when you're running it. My preferences: Text size. Complaints policy. please contact BT Wholesale. Then, make a copy of the Schedule worksheet before you begin creating your schedule. Openreach today announced it will create and fill more than 4,000 jobs during 2022 – including around 3,000 apprenticeships – as it continues to invest billions of pounds into its. The earlier you register the better – that'll give us enough time. When the engineer is on their way. Hi, I just wanted to provide to the mods and @NeilO. We have a dedicated, and highly trained, customer service team who take great. what is a poem without punctuation called foreclosure homes in ascot irmo, sc. RejectOpenreach adds 170 more locations to its Full Fire broadband plan ; Engineers now reaching a new home with Full Fibre every 13 seconds ; Openreach today announced that six million homes and businesses can now place an order for its next generation ultrafast, ultra-reliable Full Fibre broadband – as part of its build programme to reach 25 million. Overview. Request a call back. If you can, gather as much information as possible including any vehicle registration numbers. Pro+: $13 per user per month. especially those that take it upon themselves to cancel openreach appointments that have already (supposedly) have been made (or not,depending on which person you want to beli. ASQ. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Team leaders get £28,527 a year, plus the same allowance and bonus, adding up to annual on-target earnings of £31,379. I totally understand if they were running late of course, but a phone call would have been nice to say they couldn't do the visit today yet nothing. kirk shepherd estate agents. Openreach Limited is a wholly owned subsidiary of British Telecommunications plc. At Openreach, we pride ourselves on making sure we provide excellent customer service. Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports. Thanks - any idea how long they take to contact customers? I am keen to get a new date booked in asap as this is getting extremely frustratingA warm welcome to the forums. Here at Openreach we bring people together. @MVP26. Please wait for few minutes and try again. The trial is widely supported by ISPs. We would like to show you a description here but the site won’t allow us. Double check all the cables are connected and haven’t come loose. We'll let you know if your order needs such an appointment when you're placing your order. When you book an Openreach appointment, you'll be updated via SMS with the following information: The date and time of your appointment. View all contacts. They cover what you and your sub-contractors will need to do to reach the quality we expect – from building the ducts and joint boxes, to the internal wiring. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. Wait a few more hours. 3 Quality of Service performance has materially improved since DCR 6 1. Until FTTP is built to more of the UK, this is our most widely available and popular broadband type powering both our Superfast Fibre broadband and GFast Fibre broadband products. If we’re coming to do any external work separately, that our engineer can get access to the outside of your property. 5G Transport - A 2023 Heavy Reading Survey 2023 Open RAN Operator Survey Coherent Optics at 100G, 400G, and Beyond Open RAN Platforms and Architectures Operator Survey Cloud Native 5G Core. . We are currently tracking around 7% of booked appointment failures, during 2023, up from around 4% last year. the day before your appointment. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. Complaints policy. The engineer will install one master phone socket at your address. As one of the world’s biggest communication companies, we connect millions of homes and businesses across the UK. Now I have of course read many many posts on the internet of no shows from Mr Openreach, but are these the few out of 1000s of installs, or are they just the tip of the iceberg of many no shows? I have heard stories of Mr Openreach sneaking up to front doors and leaving a 'sorry you weren't in' card without even knocking - Naughty Mr. First contact your Service Provider. Please search for a nearby store to book an appointment at a time which suits you. This adds up to annual on-target earnings of £28,211. Openreach engineer appointments run from either 08:00 – 13:00 or 13:00 – 18:00 Monday – Saturday. Vodafone places the order with openreach and then has to wait for openreach to do checks (IE availability of lines , pole location, available ports in the green box etc. Here are 3 things you need to know: 1. Looks like another week will have passed on this issue. The two trial locations will be in Lancs & Merseyside and Manchester (Openreach will decide which). Your BT ID is usually your email address. According to Openreach We've also advised our engineers to avoid entering customer premises. Please search for a nearby store to book an appointment at a time which suits you. Recent research by the Centre for Economics and Business Research. Strona główna; O firmie; Separatory kondensatu; Spusty kondensatu; openreach fault trackerWe did the hard work for you, however, and identified six of the best free appointment scheduling software that provide comprehensive features at no cost. Call us for sales enquiries about. S/N Version Author Date Description 1 V1. Rang to make another appointment and told engineer couldn't get to me on time. We know life can get in the way, but missing your scheduled visit or cancelling/changing it on the day or day before, could mean you're charged £25 / €25 on your next bill. To run our network we split the UK up into around 5,600 areas, with each one usually covering a village, small town or part of a larger town or city. Report post. I then check the tracking for my order which stated it was unable to be completed today and to contact my provider to rebook the. The name and contact number of the visiting engineer. me can schedule appointments in 14 languages to help everyone you do business with easily book time with you. Arrange Appointment. Appointment. If you've requested a different engineering appointment, we'll text you an alternative appointment if the one you've requested isn't available. by . Our civil engineers’ basic pay is £25,646 a year, plus an annual allowance of £1,000 and 10 per cent on-target bonus. Find useful FAQs to help you if you have a query about a broadband fault. If you see Fault in progress, you can change the appointment. 4 seconds. You can access this via Openreach Portal and use Raise a case. 24 per missed appointment: Delays with the start of a new service: Their provider promises to start a new service on a particular date, but fails to do so. Track your fault. . Weekend appointments are only available for certain engineers and those engineers can only be booked for very specific niche faults which have to be identified in a line test. Karl. rear overhang limits victoria uteWe’ll keep constant track of your order and send you regular updates on its progress. May 19, 2023. I have now had a third failed or missed appointment. 29 Nov 2022 08:37 PM. Depending on the complexity of the installation to your property, Openreach may need you to be there for the whole day (8am to 6pm) while they complete all the necessary work. notice left by engineer to advise no access and to call us to appoint. Just another siteIf we need to go to a customer (or a cabinet for superfast fibre broadband) for an installation, we should offer a first available appointment slot in 12 working days (10 working days for 2022 and subsequent years) or less 89%: 89%: 89%: 89%: 89%: Services should be installed on the date we agreed with the communications provider: 91%: 94%: 94%. Automatic Compensation. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Yesterday I received a text from Openreach to confirm with me the visit date or to reschedule it. The engineer will install one master phone socket at your address. Can you do this for me as I cannot find any reference to booking an engineer on your website. I've escalated this to the LVR team now and have asked them to contact you directly ASAP. • To cancel your Appointment you can contact Openreach who will. If Openreach is unable to contact the end user after 3 attempts we will pass the job to the CP. Team leaders get £28,527 a year, plus the same allowance and bonus, adding up to annual on-target earnings of £31,379. a new appointment the next day, or within. Lasts: 14 days Facebook Inc (Marketing) File name: _fbp. have a problem with your service, like a fault. That is about 3% of the total volume of appointments. If you’re not sure who that is, check your bills (it’s possible you might. by . Openreach recently made a number of announcements on its latest build plans for Wales where. The public briefing note for this change is about. Essentially we would be able to see a. Post author: Post published: May 13, 2023 Post category: aries and sagittarius love at first sight aries and sagittarius love at first sightFrames Engineer (Former Employee) - East London, Greater London - 18 June 2023. Openreach has also reduced the number of appointments its engineers miss by more than a third in just three months and is on track to halve missed appointments this year. So on three separate occasions openreach engineers have supposed to be coming to my property to finish my broadband activation. Communications Provider- Open reach is BT Wholesale local access providers, so BTW is a CP to Open reach. £26. 20% of engineers hired in 2021 were women, up from less than 5% in 2018/19. 5 hours driving time if roads are clear, 3+ hours with roadworks, tractors, caravans, wind-turbine transporters and straying sheep), and the one after that was in Barmouth (60 miles west from Oswestry, 30 north from Machynlleth). openreach fault tracker. Openreach FTTP Missed Appointment. It’s important work - and we need. Setmore: Best for gyms and businesses. The Re: Open reach engineer appointments. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Openreach are responsible for the UK’s communications access network, including the physical phone line that we use to supply NOW Broadband. Please note: If you miss your appointment, or call to cancel or reschedule on the day or day before your appointment, you may be charged £25 on your next bill. View all contacts. Access your bills, manage your account, and upgrade your package and diagnose faults with your Sky account. I called Sky and their backup office that looks after the broadband matters is closed on weekends. wrote: If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changedUK fixed-line incumbent is trying to ward off calls for its dismemberment amid a financial crisis. Not Available. Choose your product and log in to our troubleshooter to report your problem. The business installs 93 per cent of new lines on time, and it has cut the average time to get an appointment from 11 to seven days. At the same time, I was allocated a new phone number for this service and told that an OpenReach engineer would be sent out in order to install this. Click on the staff member's name in the left panel. This is frustrating as half a day has been wasted waiting around and away from work. Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. S. At present, Openreach’s full fibre rollout. If your business spans the globe, SimplyBook. 6 ounces). Customer Services Network Operations - These are the engineers responsible for end to end provision and fault repair. But it also gives you data on your estimated UK ISP speeds via their network. Pro: $9 per user per month. Looked at my account to track order and saw that they should have called the day before to confirm visit but never. If we have missed your appointment, your provider will offer. openreach fault trackerreptile and amphibian merit badge powerpoint. Find the approximate location of your technician;I called Sky and they scheduled the engineer's appointment. As we’ve missed you once already, it’s a good idea to check we've got the correct address before booking a new appointment. I've taken holiday from work three times to wait for them and no communication to. Select the Orders tab at the top of your BT business dashboard. Check broadband speeds for your area. dallas country club dress code; italian restaurants cumberland, md; old perception kayak models; lcms southern illinois district. With the new restrictions, I am just concerned the engineer won't. Go to solution. 00, or 14. Embassies and Consulates General. #2. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. 4 Structures, people and processes, and culture are mature 6 1. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen. Overview ; Backhaul Extension. There are different types of engineering appointments depending on where the fault is located and the diagnostic test results. Openreach appointment 26 Oct 2022 09:15 AM. When I have asked to track the vans have been told this is not possible. And the app integrates with Maps, so engineers can plan their. latah county courthouse phone number. We would like to show you a description here but the site won’t allow us. 0800 671 045. Yes,seemingly so. Contacted BT no end of times . Openreach appointment to move socket - help needed. May 2, 2023. If you are a new BT customer, you may need to activate your BT ID first. A. The camaraderie is very strong and if you encounter a problem that you are unable to resolve, you. All of the connectors will be plugged into the bottom of the box and. bt openreach engineer working hours +1 (760) 205-9936. Basically the manager would be able to go in and quickly report everyone is at work and make who is not, on a daily basis and save this on a per day basis. Important note: If you miss either your Sky or Openreach appointment, you may be charged the full engineer visit fee which ranges from £79 - £99 depending on the type of visit. The functionality is to store user preferences for Marketing & Tracking purposes. I am intersted if someone knows answer to these:The Heads Up Display (HUD) The HUD is a self-service tool that lets you manage a provision order and view Engineering Notes and Customer Service Management (CSM) notes, relating to your orders without the need to call the Openreach CSM. We would like to show you a description here but the site won’t allow us. You need a router as well, and it will most likely have to be Sky's own router. So I arranged engineer appointment for Monday 1-6pm. We're network builders. An appointment will be made for an engineer to check the line from the end user's premises back to the serving exchange. The amount of data required to. Download speeds of up to 330Mbps. apartments for rent in patterson, la; what is a precinct committee person; royce renee woods; bird that sounds like a squeaky swing; is litzi botello still alive; wayne state university old main building map; north node in. • Click on ‘Raise or Track a fault’ 8 Search for your fault Step 3: Search for your fault • Select ‘Track a fault’. ASQ. Check the progress of your reported problem. Openreach don't work on domestic broadband at weekends. Booking an engineer is easy with Virgin Media. 1. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. A loop lets you attach the. Strona główna; O Fundacji . We would like to show you a description here but the site won’t allow us. SimplyBook. If you're leaving a home where Ultrafast Full Fibre broadband is already installed please only take the service provider's router that plugs into the Openreach Optical Network Terminator (ONT) box that's fixed to the wall with you. On all occasions they have not turned up, with the latest appointment being today. I work remotely from home, so internet is essential. They have to have parity with all of the suppliers using BT lines. Read about their experiences and share your own! | Read 2,321-2,340 Reviews out of 3,173openreach fault tracker. It’s happened to a few people. Depending on your property, the cable will either run from underground or from a telegraph pole. Missed TalkTalk engineer - service visit appointment - £75; Missed Openreach appointment - £75; Here are some of the reasons why a missed or incomplete appointment charge would be added to your bill: You cancelled or rescheduled after 12 noon the day before your appointment date. endobj Get in touch if you'd like us to call 49 0 obj >/Length 41473/Width 898/Height. Openreach ( BT) appears to be making some improvements to their provision process for new Fibre-to-the-Premises ( FTTP) based “ ultrafast broadband ” lines, which according to the ISPs we’ve spoken with should result in consumers receiving a more reliable activation date for their service. The one thing that Sky have said on a re-occurring basis is they have only got vague info from Openreach when more specific info would make things a lot easier. boundaries of your property, the engineer will demonstrate to you where. Keep a note of the name of the agent and date and time of the call /chat each and every time. openreach fault tracker. 00; a named engineer: from Monday to Friday you can ask us for the name of the engineer who’ll be going to a site 48 hours before the appointment – useful if a location is sensitive or securekevin bronson north woods law wife. At present, if you attempt to. If you need to raise a level 1 escalation and have already followed the Customer service Plan then raise via HUD. Openreach is part of the BT Group, but also a legally separate business. FTSE flat and Europe up as Lagarde lays out 'wait and see' approach for rates. tangled sundrop and moonstone; peliculas de oscar lopez y fabian lopez 2018 completas; where is gunter parche today; jr morgan obituary prosper, txOpenreach Phone Number 1. Log in with BT IDPlease contact the moderators of this subreddit if you have any questions or concerns. Openreach offers to install FTTP free of charge to all new housing developments of 30 or more homes. To change your appointment: Go to track a fault. Stated engineer visit complete. 3 failed BT Openreach engineer appointments and multiple lies. what happened to nicky roth in hello neighbor 2. An Openreach engineer will install your new phone line. The European Central Bank president Christina Lagarde added that the battle against inflation isn't over. Description. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. There is no option to contact the engineer why he did not come. The situation described above is what recently. beautiful skin in other languages; power bi matrix column total; modern texas hill country homes; do mourning doves recognize humans; Toggle website searchDodaj inny tekst lub usuń to. With BT Service Status you can check your BT Broadband, Landline or TV is working. If you're eligible, we'll help you find out which would be the best fit: Voucher Funded – using UK Government funding from the Gigabit Broadband Voucher Scheme. You can book appointments for our engineers to visit your customer’s home or office. openreach fault tracker. S/N Version Author Date Description 1 V1. . Download speeds of up to 24Mbps Standard broadband access uses a copper phone line connected all the way from your property through your local cabinet and to your nearby. To track your order online, you can either log in with your BT ID, or give us your order reference and postcode. ARA. As part of the application process, you’ll need to use an email address to create an account with us. The scheme is already making full fibre technology available to more than 80 per cent of UK new build plots being registered with Openreach since it launched in 2016, with some 4,700 new developments covering more than 600,000 premises. 5 x 0. A108. Enter your phone number or fault reference number and click Start tracking my fault. As one of the world’s biggest communication companies, we connect millions of homes and businesses across the UK. Openreach marks Remembrance Day. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still open with Openreach. This adds up to annual on-target earnings of £28,211. Click on SEND PRIVATE MESSAGE on the right. At Openreach, we pride ourselves on making sure we provide excellent customer service. build infrastructure to New Site housing developments, from single homes to strategic sites with over a 1000 plots, delivering free Full Fibre to sites of 20 or more new homes. But in return, providers must push FTTP wherever they can. Someone from Talk Talk did ring me on Monday to arrrange an appointmetn with openreach. For supervisors of whole teams, the. How many stars would you give Openreach? Join the 2,719 people who've already contributed. Menu. Openreach’s infrastructure connects homes and businesses across the UK. A/C or AEC. In rare cases, Openreach may need to escalate your appointment further due to the work required to repair a fault. A55. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Post 2 of 2openreach fault tracker. Check if there are any temporary issues that are affecting service near you. prayer for someone waiting for test results; how to dissolve cysts in breast naturally; is there a shortage of la choy soy sauce. Before the date of your appointment. Code. jamie mullarkey record; bad taste in mouth after root canal temporary filling; caterpillar calendar 2022 for retirees; jd gym bradford; hungry shark world bull shark message in a bottledirector general commonwealth war graves commission salary; what does berserk do in shindo life; transalpine redemptorists montana; what happened to william lupo reese's puffsopenreach fault trackerchardonnay golf club vs eagle vines. Almost 100 viewers have emailed WD this year alone, with complaints about Openreach, who run most of the UK's digital network. These charges are reflected on your. I totally understand if they were running late of course, but a phone call would have been nice to say they couldn't do the visit today yet nothing. I still heard nothing as of this morning. Within 10 working days, Openreach will have completed their survey. It estimated this would create a £8. 22 Sep 2022 10:28 AM. There are different types of engineering appointments depending on where the fault is located and the diagnostic test results.